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Lash Care

No, eyelash extension is no worse than applying mascara! ☺ Given that you need to choose the lash type is suitable for your own lash condition and a correct extension applying method. One of Mylash’s core values is to ensure the health of your own natural lash, therefore we highly advise you to tale the advice of your lash artist regarding the maximum thickness and length that your natural lash can safely hold. ☺

When applying eyelash extension, MyLash therapist is trained to look after your adult lash to attach a synthetic lash. These lashes are strong enough to bond with the extension; therefore it would not cause your own lash to falls out. Remember that your natural lash have their own life cycle of falling and growing. When the lash reaches the falling stage, it will eventually falls out as well.

After 1-2 weeks of your initial lash extension, some of your natural lash will have reached the end of the hair cycle and shed naturally. You will start seeing little gap where the old lashes are fallen, with the new bay hair is coming through. At this time, you can choose to do a touch up, which is refilling the gap in between the lashes to remain the fuller look.

We recommend getting a touch up within 2 weeks and maximum of 3 weeks from initial lash extension. Touch up can take from 45mins to 90mins depending of the current state of the remaining lash. A good sign of when do you need a touch up is when the current lash remains 50% or less.

A new set of eyelash extension generally lasts between 3-6 weeks, also depending on your daily lifestyle routine and natural lash life cycle. We will share the aftercare tips after the extension done. ☺

We do provide 4 types of eyelash extension with 4 different lash materials.

  1. Single eyelash extension – ratio is 1:1 to attach 1 synthetic lash to 1 natural lash. This type of extension creates the most natural result. (Closest to original lash look) Lash type can choose between silk, black magic and magic soft. Thickness available ranging 0.10mm to 0.20mm. If you have very little and sparse lashes, your natural lash couldn’t support the thick lashes.
  2. Hybrid – combination of single lash and Russian Volume lash. It creates denser look than single lash extension, and can close the gap between lashes. Thickness for Hybrid is 0.15 (single lash) and 0.07mm (Russian volume lash). If you are looking something more noticeable and not too natural, choose this!
  3. Russian Volume – Russian Volume extensions are the newest trend in the industry. Volume lashes up to a ratio of 6:1 (6 lashes attached to 1 natural lash). However, thicknesses range from 0.05 to 0.10. This weight is so much less than the single version; therefore you will not feel any excess weight. In fact, most times the weight Russian Volume extensions will weigh less than one single extension. Go for this if you are looking for a volumes look yet fluffy for your eyes.
  4. Kim K – Most trending style of eyelash extension. Is a set of Russian Volume lash done using a specific mapping to create wispy and uneven lash line. A perfect lash styling for special occasion and events.

*Tips: For those with little and sparse lash, Russian Volume can be your best choice*

Like all cosmetic products, some might be allergic or sensitive to the particular adhesive. Eyelash extension is non-invasive treatment. We used certified adhesive for all eyelash extension service, and do provide an alternative adhesive that is cater for sensitive eyes. However, allergic reaction is extremely rare. If you have allergic reactions, you must seek medical condition.
Eyelash extension process is painless. Most cases customers feel comfortable enough to fall as sleep!
Yes, you can also to take off lenses during the procedure to avoid dryness of eyes since you need to close your eye for around 2 hours. You can bring your own lens case.
No, if you apply mascara, it is very hard to remove / clean the mascara on the lashes, and ends up with dirt / cosmetic on lashes that maybe cause irritation.
We only recommend a light eye makeup. Light eyeliner and eye shadow is possible. Just remember to use WATER BASED REMOVAL to remove make up. DO NOT use OIL BASES REMOVAL because it will cause the adhesive to dissolve and eventually synthetic lash to falls out.
No, eyelash curler will break the bond of synthetic lash with natural lash.
No, we will highly recommend not taking the risk of mix up different adhesive / different materials on one set eyelash extension. However, we can do a new set for you after remove all existing eyelash extension on your eyes.
We highly recommend not doing eyelash extension for 3-6 months after any eye related surgery. This is to protect your eyes to avoid any sensitive reaction. If you cannot wait and wanted to do the eyelash extension, you can provide a doctor’s certificate or sign on disclaimer form before start extension. ☺
  • Don’t touch with excessive water for the first 6 hours
  • Avoid water sports, Swimming, sauna and steam bath or other high temperature activities for the first 24 hours
  • Avoid eye make up for the first 24 hours
  • Avoid rubbing eyes
  • Avoid use any oil based skin care products around eye area
  • Avoid run water directly on to eyes, use d facial sponge to clean instead
  • Use eyelash form cleanser every day to keep cleanliness of eyelash
  • Use eyelash growth serum as nutrition to grow existing lash
  • Use coating to protect eyelash extension

Eyebrow Care

Eyebrow embroidery is a procedure of inserting pigments into the dermal layer of the skin, usually performed by using a hand tool with ultra fine needles and feather stroke technique. Each “hair” is gently etched into the skin, to produce the appearance of fuller eyebrows or to enhance the natural features of the eyebrows.  

At  MyLash™, we provide 5 types of eyebrow techniques:

  • Eyebrow Embroidery – The eyebrow embroidery technique that is used to create defined eyebrows that fully filled in with single base colouring effect that resembles an eyebrow pencil drawn
  • Classic Brow ((3D single stroke brow) – A little incision on eyebrows which will be filled with pigment to create super fine individual hair-like strokes for a natural & realistic finish
  • Misty Brow  (Powdered brow) – Use an electric hand tool or manual tool to create micro dots of pigment, ranging from light to a darker tone with powdered stardust shadow effect. Create a soft and natural powdered gradient look.
  • D Brow (4D-6D stroke brow) – Fine hair-like strokes mimic the direction of your natural hairs brows growth and pattern. Create the desired fullness, more natural and more defined set of brows.
  • Misty D Brow (Powdered+ 4D-6D Stroke) – Misty D Brow is essentially a combination of the D Brow and Misty Brow techniques, creating a natural gradient soft look. In addition to creating hair-like strokes, also drawn in dots between the lines that leads to a fuller brows with more density.

For the first eyebrow embroidery session, it takes 2 – 2.5 hours. During this session, MyLash™ Eyebrow Artist will discuss with the customer on the shape, style and colour being used for the eyebrow, and the embroidery procedure will start only when the customer agrees on the selection. 

For touch up sessions, (usually between 4 weeks  to 6 weeks after the first session), it akes approximately 2 hours to complete. 

As eyebrow embroidery is semi permanent in nature and the pigments will fade over time, a touch up session after 4 weeks – 8 weeks is necessary. MyLash™ eyebrow embroidery service includes 1 (one) complementary touch up service within 2 months (approximately 8 weeks) after the first embroidery. As everyone heals differently  and outcome is vary, this touch up session allows adjustments to be made such as pigments to be added and brow thickness can be adjusted, to achieve a more refined brow appearance. 

Touch up sessions should not be done earlier than 4 weeks after the initial session as pigment color has not fully settled into the skin. Most importantly, this is to prevent scar damage as the tissue requires time to completely heal.

Eyebrow embroidery is a semi-permanent procedure and the pigments will fade over time. It is  typically lasts 1-3 years, depending of the following factors: 

  • Skin Type (Oily skin generally fade faster)
  • Daily Skin Routine (Retin A / Glycolic Acid products will increase skin cell renewal rate and thus shorten the life eyebrow embroidery)
  • Sun Exposure (More sun exposure / tan skin will tend to lighten eyebrow pigments)
  • Age (Youth / Mature)
  • Pigments Colors Used (lighter colours fade faster)

At  MyLash™, our eyebrow artist will do all we can to ensure that the process is as comfortable as possible. Before the embroidery process begins, a topical anesthetic is applied to the area to minimize discomfort, followed by a liquid anesthetic during the procedure. Some customers may feel a slight discomfort, but it’s relatively pain free for most.

(If you have your appointment during your menstrual cycle, the pain level could be intensified)

As a precaution, we would like to remind that eyebrow embroidery is not suitable if you:

  • Have heart conditions/medications
  • Have diabetes (a doctor’s note or personal consent is required) 
  • Have skin disease or skin irritations 
  • Pregnant woman 
  • Allergic or sensitive to anaesthesia (please specify if allergic to other ingredients)
  • Have using Accutane
  • Have had Botox in the past 2 weeks
  • Have had chemical peels / deep tan in the past 2 weeks
  • Anyone who has serious medical conditions (doctor’s note may be required)

    Kindly inform us if you have anyone of the above conditions. 

 

  • If you have an ideal shape or style in mind, reference pictures are always welcomed. We will work together to create the desired brows
  • You may come with your regular brow make up so our eyebrow artist knows better of your preference
  • Avoid alcohol and aspirin/ibuprofen and any vitamins that may thin your blood for 24 hours
  • Avoid tanning / direct sun exposure for at least 2 weeks so we can assess your natural skin tone
  • No chemical peels at least 2 weeks 
  • No Botox treatments at least 2 weeks

The healing process will take about 7 -14 days, depending on your skin sensitivity. (Some might take more than 14 days to 40 days to completely heal) 

After the eyebrow embroidery, you will be experiencing the followings in varying degree: 

  • Mild swelling
  • Slight redness 
  • Dryness and itchiness
  • Scabbing and peeling
  • Light bruising
  • Soft and tender

During the first 1-2 days after your eyebrow embroidery, your eyebrow will appear noticeably vibrant and darker, and the area will be soft and tender. This is normal and is part of the healing process. In the majority of cases, the underlying skin will continue to be slightly red, causing the eyebrow to continue to look darker. Usually, on the 3rd day onwards, dryness and itchiness will set in accompanied by scabbing. Please do not pick off any scab and refrain from touching the area. The eyebrow will lighten in colour as it heals. Usually within the first 7-14 days, the brow will lose 25% in thickness and the colour will fade between 30-50%. Degree of fading depends on the depth of micro-pigments implanted, skin type and amount of sunlight exposure. Once scabbing stops, the eyebrow will appear softer and natural-looking. As the brow area heals, the colour will be lightened and sometimes seems to disappear in places. This is normal as all can be addressed in touch up appointments. Colour will finally settle in around 1-2 months. 

Please note that final results can not be guaranteed as each unique skin type will hold pigments differently and break down at different rates.

Careful aftercare is very important for producing a beautiful and lasting result

  • Keep the treated brow area dry for 24 hours
  • Do not get your brow area wet during the healing process in 5 -7 days
  • When showering,  you may use facial wipes to clean your face. Alternatively, you can use Tegaderm Film (can be purchased in pharmacy) to prevent eyebrows from touching water. Use a clean tissue or facial wipe to dab your brows until dry if it gets wet
  • Do not scrub, rub or pick at the epithelial crust that forms when your eyebrows skin peels. Allow it to flake off by itself. If it is removed before it is ready the pigment underneath it can be pulled out
  • Do not visit a sauna, go swimming or sun tanning  in 2 weeks or until the area is completely healed 
  • Do not heavy workouts that lead to excessive sweating in 1 week
  • Do not apply makeup or skin care products on the brow area in 1 week
  • Do not use any Retin-A or Glycolic Acids in the brow area during or after healing
  • Do Not dye or tweeze eyebrows for 1 week 
  • Apply a light layer of healing cream to your brows twice a day for at least 5-7 days
  • After the procedure is completely healed, you may go back to your regular cleansing and makeup routine
  • Use sunblock after the procedure area is healed to protect from sun fading

Currently, there are no studies on the effects of pigments used in eyebrow embroidery  and the chemicals that it contains affecting the fetus. However, as a precaution to avoid any complications, we do not perform eyebrow embroidery on pregnant women.

As with all cosmetic procedures, individuals should not make their choices lightly.  We always recommend customers to do research and understand the procedure when making their decisions. Our Eyebrow Artists will do their utmost to shape and style the eyebrows to the customers’ satisfaction prior to the procedure. Every effort will be made to achieve an even appearance. However, we all must understand and realize our faces are never perfectly symmetrical. Uneven appearance can be fixed during the touch up session. Pigment discoloration and color correction can also be fixed during the touch up session. Eyebrow embroidery will eventually fade away if no additional touch ups are done.

Policy

We offer goods and services of satisfactory quality as defined in the Sales of Goods Act S14 (2). We are customer-oriented and provide supreme quality service to our customer.

We are committed to strengthen and maintain a long term relationship with our values customers through excellence in service quality, to ensuring total customer satisfaction, always

We will only accept products for refund or exchange which are unopened and in their original condition and packaging. 

Refunds and exchange will exclude all discounts or complimentary treatments and used sessions of spa packages. 

Unless otherwise stated, all treatment package sold has only one (01) year validity from the date of purchase. 

Refund of Full Payment within cooling-off period

Products, treatment packages and deposits may be exchanged or refunded in full within 5 working days from the date of purchase upon presentation of the original sales invoice. Refund of payment and deposit shall be by way of cheque payment or refund directly to your credit card account depending on your mode of payment within 14 working days after the cancellation. (Working days should be exclusive of Saturdays, Sundays, and Public Holidays.) 

Refund will not be granted for any ala-carte or trial services, if the treatment has commenced, the customer is liable for full payment. 

Refund of package after Cooling Off Period

No refund is allowed after 5 days cooling-off period. If you choose to cancel the Treatment Package after 5 days cooling-off period. We allow issuing of credit vouchers to you which are valid for one year. However, we may, give a refund at our discretion (subject to management approval on case by case basis, no guarantees are hereby implied). And a 20% admin charge will be imposed on the refund value.

Exchange of Treatment Package

You may exchange your Treatment Package for another Treatment Package or product provided the exchange is for an equivalent value or higher. For a Treatment Programme exchanged for one with a higher value, the difference in value must be paid in full. 

Transfer of Treatment Package

You may transfer or share your Treatment Packages to immediate family members at any time. We will also issue a new Customer card to be completed and signed by the transferee.

Deposit of the Invoice

Deposit and treatment services will be forfeited if balance of the invoice is not paid within 3 months from the date of purchase. 

All prices quoted are in Singapore dollars and subjected to change without prior notice. 

Payment can be made either by via Cash, NETS or Major Credit Cards such as VISA, Mastercard, AMEX. We accept cash only in the Singapore currency.

The Customer shall be issued with an official invoice for each and every payment made to the Company.